Privacy Policy for Farmers Food Hub
Effective Date: December 2024
Farmers Food Hub (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our platform.
1. Information We Collect
a. Personal Information
When you use our platform, we may collect the following personal data:
• Name
• Email address
• Contact number
• Shipping address (required for Customers to complete orders)
• PayPal account details for Vendor withdrawals
b. Non-Personal Information
We may collect technical information about your use of the Website, such as:
• IP address
• Browser type and version
• Device information
c. Payment Details
We do not store payment details. All payment processing is handled externally by our payment partners.
2. How We Use Your Information
We collect and use your data to:
• Facilitate transactions between Vendors and Customers
• Process Vendor withdrawals exclusively through PayPal
• Improve Website functionality and user experience
• Communicate essential information such as order updates or platform changes
• Comply with UK legal and regulatory requirements (e.g., GDPR)
3. Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data in the following circumstances:
• Payment Processing: With PayPal to process transactions or withdrawals.
• Legal Compliance: If required by law or legal proceedings.
4. Cookies and Tracking Technologies
Farmers Food Hub does not use advanced analytics or advertising cookies (e.g., Google Analytics). Essential cookies are used to ensure the Website functions properly.
We retain personal and transactional data for up to 3 months after account deletion to fulfil legal or operational requirements. After this period, your data will be securely deleted.
As a user in the UK, you have the following rights under GDPR:
• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct your data if it is inaccurate or incomplete.
• Erasure: Request deletion of your data (subject to legal obligations).
• Objection: Object to the processing of your data for specific purposes.
• Data Portability: Receive your data in a structured, machine-readable format.
• Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.
We employ robust security measures to protect your data against unauthorised access, alteration, or destruction. While we strive to safeguard your information, no online platform can guarantee complete security.
Farmers Food Hub is fully compliant with the General Data Protection Regulation (GDPR) and relevant UK privacy laws.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
10. Updates to This Privacy Policy
We may amend this Privacy Policy as necessary to reflect changes in our practices or compliance requirements. Any updates will be communicated via email or a notice on the Website.
